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Understanding the importance of service level agreements
At High Peak Steels, we recognise that effective service level agreements (SLAs) are vital for engineering manufacturers in our industry. By clearly defining we understand customer expectations, we match this with service to achieve high levels of customer satisfaction. Our commitment to excellence is reflected in our tailored SLAs, which are designed to meet the unique needs of each customer.
Join the conversation on best practices for SLAs in the steel industry. What do you want to see from a stockholder agreement?
Order Processing
Our Sales Team love to take orders! Customers simply want their order processed efficiently…and delivered when promised.
This is why High Peak Steels customers keep coming back – for over four decades – talk to our expert sales team, who’ll ensure your order is processed 98% on time and in full (OTIF).
Customer Support
Come and meet our team, we’re here to help with your steel stock enquiry and can guide you to the right grade for your job. See the team and give us a call on 01457866911.
Delivery timescales
40 Years of refining our service has given us time for marginal gains. Today you can get the benefit of High Peak Steels OTIF service.
Order today, relax over the weekend confident that we’ll deliver next week, in full.
Stock Availability
Starting the week knowing your supply chain can deliver, what engineering steels you need, when you want it, is standard for High Peak Steels customers.
With service delivers of 98.6% on time and in full why risk delays when you can trust the experts.
Don't take our word for it...
“You can’t fault their service, if I need something quick and guaranteed delivery then I won’t bother ringing anybody else.”
Precision Engineering Company, Midlands.
“They truly value my business.”
Repetition Engineer, Bradford
“Simply the best all round service.”
Gear Manufacturer, Wrexham
