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HPS latest news & updates

By 23rd May 2023June 19th, 2023High Peak Steels News

When will steel supply be normal again?

The past 24 months have been more volatile than any I’ve known in my 35+ years in the steel stockholding market.

I wrote some time ago about the perfect storm, this seems an age away yet there is no more calm than back then.

Good news however, despite all the changes High Peak Steels have continued our focus, to be constant for customers and determined to maintain high levels of service, as well as a broad range of engineering steels, both black and bright bar.

We’re committed to filling our expanded new facility with steel stock available for you, as part of our service of available stock ‘as normal’.

New warehouse to support growth

One area High Peak Steels have always committed to is a deep level of steel stock availability, often at short notice, for customers. Enough warehousing for a smooth operation is essential.

Last Year Josh Thornley & Nick Willet led the re-design of the warehouse workflow and racking system; for our main warehouse & processing facility. This has enabled a significant improvement to workflow and increased output. Josh commented…

“We needed to introduce these changes, however with the added demand from customers we have been able to run a lean production operation”.

There are some more unusual steel grades, we may have a lower level of, but staying close to our customers, using the forecast needs tool, all help to ensure we’re keeping you supplied with what you need, when you need it over 98% of the time and in full – OTIF.

Growth adds pressure on this value we hold dear – to keep levels of stock for customers. In response we made the decision earlier in the year to bring some of our stock at ports, closer to the main processing head office. This week we have taken delivery of the keys to a new 20,000 square feet of warehousing which in stock terms this enables us to make available 3000 tonnes of additional engineering steel stock. So as increased demand means more stock on site is required, to meet our commitment, to delivery times we have a firm strategy now in place.

Wagon fleet expansion

Along with more stock comes the demand to ensure there is a big enough fleet to deliver. We have always maintained our own fleet rather than relying on third party transportation for the day-to-day operations.

Leigh Williams comments,

“With the new warehouse stock it was essential we equipped our despatch department with wagons to match the increased demand. As well as new wagons, we are increasing the number from eight to ten wagons. The Scania fleet is also part of our drive to try where we can reduce our carbon footprint. At present it’s not possible to use Electric, due to distance and weight, and Hydrogen, whilst making leaps was not ready – I envisage next time we update the fleet the technology will enable us to make the move to greener technologies.”
High Peak Steels flatbed delivery trucks - side shot
High Peak Steels flatbed delivery trucks

New service hub tech

Technology is moving fast and so must we. It was not long ago that many of our customers mostly used faxes, when everyone else had already stopped!

Mostly this has gone as email has taken over. Some years ago, we invested in an advanced quotation system and over the past few months we have been specifying a new customer management system. This will bring lots more information for our sales team to support you with.

Liam Wright, Sales Manager commented,

“With 100’s of calls every day we wanted to increase available information for customers, which our salespeople could have on screen instantly – I’m looking forward to this technology leap.”
High Peak Steels Sales Manager Liam Wright

Linking IT from current steel software program via API’s to HubSpot, our IT providers are helping real time information to be available for customers. All customer information complies with GDPR regulations and system security – we’ll keep you posted when we are live.

New people

Most important are our people, without their dedication and commitment to service, none of what we do for our customers would be possible.

There are countless times when I see members of our team going the extra mile for a customer; even putting a small delivery in a car to deliver on an evening when something was urgent – this partnership with our customers is something that has grown, from a culture of support within.

This year we’ve recruited additional warehouse operatives, a new member to the sales team and we’re in the process of recruiting 2 more wagon drivers and an additional warehouse operative to coordinate the additional facility.

High Peak Steels worker in warehouse moving steel stock